Faq’s

 

Please find below answers to the questions we are frequently asked. If you don’t find the questions or answers that you’re looking for,
please do get in touch: Call us on Freephone 0800 152 2400 or Direct Dial: 0203 326 584

What level of service can I expect from Kudos Stairlifts?
Answer

Kudos Stairlifts are proudly, a Which? Trusted Trader. We as a company have undergone the rigorous assessment process to be become an endorsed Which Trusted Trader and we have agreed to follow the Which? Trusted Trader Code of Conduct. For more information on the Which? Trusted Trader Code of Conduct click here.

Kudos Stairlifts are also a member of the BHTA. As a member, we follow the BHTA Code of Practice, which can be found by clicking here. The BHTA also offer advice on buying a stairlift on their ‘Get Wise to Buying a Stairlift’ guide. This can be found by clicking here.

Do I need someone to come out and measure my stairs?
Answer

 We do need to measure your stairs and also assess your particular requirements to make sure that your stairlift fits your staircase and meets your needs. This usually takes no longer than an hour, depending on the type of staircase. Our assessments are carried out by a trained stairlift technician, put you under no-obligation and are free of charge. In most circumstances, we will be able to provide you with an estimate and available options at this point. It is strongly advisable for the end user to be present for this visit as user measurements need to be taken into account as well as medical conditions/ needs. We can arrange this at a convenient time, including evenings and weekends should family members or carers wish to be present.

What should I expect on my survey?
Answer

 Any reputable stairlift company will conduct a survey of your stairs and the prospective user. Not only will your stairs be measured but so will the end user in a seated position. to check whether a stairlift will fit your staircase with the end user having a clear unobstructed route throughout the journey. A reputable stair lift company should also ask you questions about your disability/mobility and how your mobility might change over the next few years to make sure your needs will be fully met. Not all stair lifts are adaptable as needs change, a reputable company will highlight these to you. A survey is exactly what it is, it is not a sales meeting so there should be no pressure or push for decision making at that point.

How much does a stairlift cost?
Answer

Costs of a stairlift can vary depending on the type or style of stairs within your home, the stairlift model you choose, what additional options you require and if any associated work is necessary to install the stairlift, (eg, installation of a power supply if a socket isn’t available nearby) . As a general guide, prices of reconditioned straight stairlifts start from £950 and curved stairlifts from £3000. New, straight stairlifts start from approximately £1,500, and curved stairlifts from £4,000. The price of a stairlift does vary depending on any additional options that each customer needs, examples could be powered swivel or powered footrest raisers. We can give you an accurate quotation for a stairlift once we have completed our no-obligation, free of charge in-home assessment and determined the stairlift that’s right for you and your home. This guarantees that we choose the best possible stairlift options for you to use your stairlift with ease.

How much does a stairlift cost to run?
Answer

The modern stairlift is very economical, the stairlift is powered by safe sealed rechargeable batteries, mains power is only used to recharge the batteries when a charge is needed, at very low power consumption.

How are stairlifts fitted, is it to the wall or the steps?
Answer

All stairlifts are actually fitted to the steps, not the wall, which means that there is no damage to your walls or decoration. The stairlift brackets or legs, are bolted into the steps, so stairlifts can even be installed on staircases with plasterboard and non-supporting walls.

How can I be sure that I’m making the right decision, will a stairlift be the right option for me?
Answer

There could be two very different questions here; 1] If you are struggling to use your home fully as the stairs have become difficult, compared to moving home, having a stairlift installed is certainly the most cost effective solution, allowing you to have full use of your home again. 2] Having the correct stairlift installed for your stairs and medical conditions, not forgetting how this may change as the years roll on, will not only make life easier for you, but more than likely save you further expenditure on the product and maintenance in the future.

Other people in my house use the stairs, will they have space to walk by once the stairlift is fitted?
Answer

Modern stair lifts today are very slimline. When folded they do not usually take up much more than 300mm depending on the model. This leaves enough space for other users of the stairs to use the stairs normally in safety. On curved stairs where possible we always advise to fit the stairlift on the side with the shortest/ narrowest steps, leaving the larger area of steps accessible to other people using the stairs.

My staircase is too steep/narrow/curved/has a doorway right at the bottom of the stairs, can a stairlift be installed?
Answer

Modern stair lifts are very versatile and slimline in design, so they can fit on the majority of staircases – even spiral staircases. There are many makes of stairlift, with different models and programmable options which enable a stairlift to be fitted almost anywhere. We have a wide range of carefully selected stair lifts from leading manufacturers, to choose from, so we can accommodate most stairs. Our free of charge no obligation survey will provide you with all of the information you need if you’re not sure whether a stairlift will fit.

What are the delivery and installation times?
Answer

Depending on the stairlift model you choose, delivery times can vary from around next day to two weeks for straight stairs, and from one to six weeks for curved stairs. Installation can be as little as two hours for straight stair lifts, to six hours for curved stair lifts. Our installation team will perform all installations with minimal disruption and clear up behind themselves when leaving taking all packaging with them.

What guarantee do I get with my stairlift?
Answer

All new stairlifts supplied by us come as standard with a minimum two year warranty that can be extended to three, four or five years. You’ll find details of our stairlift service package on the service and aftercare page , or feel free to contact us on 0800 152 2400 for further details.

Do you offer extended warranties or service contracts?
Answer

Service and maintenance contracts as well as extended warranties are available for all models, you will find all of the information you need on our service and aftercare page , or feel free to contact us on 0800 152 2400 for further details.

My stairlift was fitted by another company. Do you look after maintenance on these lifts?
Answer

Yes we can. We receive many calls from existing and new clients who already have a stairlift from another supplier, normally who are not satisfied with their original stairlift installer, are unable to get aftercare support from them, are looking for comparative deals, or have been recommended to us and would simply prefer to have us look after their stairlift maintenance. You will find details of our stairlift service package on the service and aftercare page , or feel free to contact us on 0800 152 2400 for further details.

Will I need planning or any other permission before having a stairlift fitted?
Answer

If you are not the owner of the property, you will need the landlord/ owner’s permission and approval prior to installation, we will happily provide all technical information and have a meeting with the building owner if required. Regarding the property, if your property is a listed building, depending on the exact type of listing you may need planning approval. We have access to expert local planners who can handle this for you, or can provide you with all of the technical information you need to handle the planning process yourself.

Why choose Kudos to supply my stairlift?
Answer

Kudos has many years of experience in the mobility sector and as well as having excellent relationships with the major manufacturers and suppliers in the UK, being independent we are able to offer choices not normally available. Our fully trained expert team are all employed by Kudos, we do not use sub contractors for any part of our work. Our call out and service team are available seven days a week 24 hours a day and are at hand should you ever need them. We pride ourselves on treating others how we would expect to be treated ourselves, and do our utmost to make sure that all Kudos customers feel that “Life is great” Our genuine customer feedback is measured and displayed by an external company, to find out what people are saying about us, please follow this Reviews link

Why shouldn’t I buy a second-hand stairlift through a newspaper or on the internet and get it installed by a friend/relative?
Answer

Stairlifts are not only designed to fit individual staircases and each customer’s requirements, but are fitted with many safety devices and sensors. We have spoken with and dealt with many customers who have bought a second hand stairlift from auction sites or local newspapers, sometimes these have been advertised as “ex demo”!. Unfortunately, they often find that the stairlift does not fit their stairs or they cannot install the lift properly and subsequently either a non qualified installer or a family member has “bodged” the install and compromised the safety of the user and everyone else around. We also have experience of customers who have purchased cheaply from companies based 100s of miles away with empty promises of local service engineers should anything go wrong. When it inevitably does, the customer has to wait up to 2 weeks (as they wait for other jobs to come up in the same area), have to pay an extortionate call out or sometimes just doesn’t get a response.

Will the cheapest stairlift installer give me the best value for money?
Answer

There is an age old saying, “you get what you pay for”. The cheapest price overall may not be the best overall value for your money. If you are comparing prices, we would advise that you compare only written quotes detailing precisely what product you are getting, what the warranty periods are and what the warranty covers. It is impossible to compare on a like for like basis if you don’t have this. Make sure you know what the aftercare is like, and where the local engineers are based. Perhaps even go as far as to ask to speak with a local customer who has used their services. You could also look at some customer testimonials on the internet. When choosing, look also for the BHTA (British Health Trades Association) logo. All BHTA members sign up to a Code of Practice approved by the Office of Fair Trading. You can read more about the code of practice on the BHTA website.

Where can I find your terms and conditions?
Answer

Our terms and conditions can be found by clicking here and our complaints procedure can be found by clicking here.

 

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