stairlift supplier

Service and Response Team

Stairlift breakdowns & repairs – Emergency call outs available 24hrs (all makes and models)
Kudos Stairlift Customers 0203 326 5841
For stairlifts supplied & installed by Kudos Stairlifts
Other Stairlift Customers 01634 714295
For all other stairlifts, we can support most makes & models

Stairlift service & maintenance – Ask us about services & warranties

Kudos Stairlift emergency response engineers are available 24/7, our engineers are fully trained and approved to work on all makes and models, and are supported by our approved service partners E & M lifts to offer support to non Kudos customers who have had their stairlifts supplied and installed by another supplier.

If your need is not an emergency, or you need a service or maintenance work carried out, we can pre-book at a convenient time to suit you.

Fixed rates, and a no nonsense approach to customer care – call us now.

For all areas call: 02033265841

"Found Kudos on the Internet, out of all the companies contacted they were the most helpful and only one that would come out and help us"
A Sanders of Birmingham
"Very speedy, arrived bang on time, lady on phone was excellent. Very pleased, used another company in the past, I will not be going back"
J Gibbs ofSurrey
"Kudos came out when every other company said no or couldn't help
Mrs Mercer ofLondon
"Pleasure to have somebody come along who knew what they were doing, the others I called before didn't
G Solomon of Hertfordshire

Care & Service Plans

We’ve created Care & Service Plans, giving all stairlift owners affordable choices from basic servicing to fully inclusive plans starting from as little as £235.

Our Care & Service Plans represent the core foundation of how and why Kudos began – to ensure our customers have great lives, living with absolute peace of mind that everything will be taken care of. Contact us on 0800 152 2400 to discuss your requirements.

Kudos Care & Service Plans

Total Care Plus Total Care Service Plan Plus Service Plan
Call Out Charges † (7 days a week)
Call Out Charges † (Business hours only *)
Parts ‡
Labour ✢
Annual Service ‡‡
Battery Cover ††

Service & Maintenance

We have an approved network of stairlift service engineers available to maintain your stairlift and ensure it is kept in optimum working condition at all times.

If you do not have a service agreement with us or have purchased your stairlift elsewhere we are able to offer you the same industry leading levels of service as our own customers get at incredibly competitive prices.

All Kudos staff are fully trained, insured and CRB/ DBS checked. Please feel free to contact us to discuss your requirement. Read our feedback by clicking here.

24/7 Emergency Response/Call Out

Kudos stairlift emergency response engineers are available 24/7, our engineers are fully trained and approved to work on all makes and models Kudos are proud to say that we only use our own staff, not subcontractors, and we offer pre-booked appointment times to suit you or a fast emergency response service should the need arise, in fact one of, if not the quickest response times in the industry.

We have a team of locally-based response service engineers who can be with you very quickly if needed: To book your engineer, please call Freephone 0800 1522400 Direct Dial 0203 326 5841 See our feedback here from customers who have relied on our service.

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Kudos Care & Service Plans - further details

  • Total Care Plus is only available on new stairlifts supplied & installed by Kudos and is subject to stairlift model (level of cover & term duration as stated on your Sales Order). All other plans are only available for stairlifts originally supplied, installed and maintained by Kudos.
  • Prioritised response times apply to all Care & Service Plans.
  • 'Pay As You Go' options available.
  • † Breakdown call out charges cover the charge when an engineer needs to attend site, for example in the unfortunate and rare event of a breakdown, providing the breakdown/call out reason is not on the list of exclusions or limited exclusions as per agreed terms (reduced rates available to all Care & Service Plan customers for call out charges relating to exclusions).
  • † * Breakdown call out charges for Service Plan are during business hours only (site arrival 09:00hrs-16:45hrs Monday to Friday, excluding bank holidays). (Reduced rates available outside of these times to Service Plan customers.)
  • ‡ Parts are covered only where the part required and/or cause is not on the list of exclusions or limited exclusions as per agreed terms.
  • ✢ Labour covers any additional engineer time required, for example to complete a repair, providing the requirement is not on the list of exclusions or limited exclusions as per agreed terms.
  • ‡‡ Annual service relates to the pre-booked maintenance service visit recommended at least once per calendar year, required annually to ensure any Care & Service Plan remains valid.
  • †† Battery cover further than the standard 12 months issued by battery manufacturer is subject to stairlift model and package chosen, limited to maximum 5 years.
  • All Care & Service Plans are subject to additional terms, including limits & exclusions, and our standard terms & conditions - please contact our Client Focus Team for further information.

Find out why life is great with Kudos

Call us now  to arrange your free no obligation survey and quote, or to ask any questions you may have.

Freephone : 0800 152 2400
Direct Dial : 0203 326 5841

Areas We Cover

Our Stairlift Suppliers cover the following counties
  • Surrey
  • Hampshire
  • London
  • Kent
  • Sussex
  • Oxfordshire
  • Hertfordshire
  • Berkshire
  • Reading
  • Buckinghamshire