Your Trusted Refurbished Stairlift Buying Guide
Purchasing a refurbished stairlift is an excellent way to make mobility more affordable without compromising on quality. However, as with any major investment, it’s essential to know what to look for to ensure the stairlift you select is safe & reliable and suits your needs. Whilst there are reputable stairlift suppliers who can offer legitimately reconditioned stairlifts, there are also a high number of companies offering second-hand stairlifts that are not actually what they claim to be. At Kudos Stairlifts, we are proud to deliver industry-leading standards and share our expertise so that you can know exactly what to look out for when starting your stairlift journey. Here’s a comprehensive guide to help you make an informed decision when buying a refurbished stairlift.
What Is a Refurbished or Reconditioned Stairlift?
A refurbished or reconditioned stairlift is a previously owned stairlift that has been expertly restored to its original condition. This process involves thorough inspection, testing and replacement of any worn or faulty parts to ensure the stairlift operates like new. Certified engineers meticulously clean, service and update the stairlift to meet current safety and performance standards.
What Is a 'Cut-and-Shut' Stairlift?
A ‘cut-and-shut’ stairlift refers to a substandard, often unsafe, practice where two separate stairlift rails, usually from different installations, are cut and welded together to fit a new staircase. This is commonly done with curved stairlifts, which should be custom-made to fit the specific dimensions of a customer’s staircase. By splicing together rails, unscrupulous providers attempt to save costs, but the result is often a poorly aligned stairlift with compromised structural integrity and safety. Unlike professionally reconditioned stairlifts that undergo rigorous testing, ‘cut-and-shut’ stairlifts can present significant risks, including jerky movements, instability or even potential failure.
What Should You Consider When Buying a Refurbished Stairlift?
1. Evaluate the Refurbishment Process and Quality. When buying a refurbished stairlift, it’s crucial to understand the refurbishment process. Not all refurbished stairlifts are created equal, so look for reputable providers who are known for high-quality refurbishment. A reliable reconditioning process should include:
- A qualified engineer carrying out the required inspections and refurbishment.
- Manufacturer standards and guidance being followed and upheld.
- Thorough inspections and repairs of all parts, including moving parts such as the motor and rollers plus static parts such as the batteries and sensors.
- Replacement of worn-out parts to ensure smooth operation, ensuring the correct parts from the original manufacturer are used.
- Compliance with industry standards, like ISO certifications or equivalent, which provide confidence that safety and quality standards are met. Ask if the provider adheres to specific quality standards or certifications to ensure you’re purchasing a stairlift with minimal risk.
2. Check Warranty and Service Options. A refurbished stairlift should still come with a warranty that protects your investment. Selecting a refurbished stairlift with a solid warranty and accessible maintenance options can save you considerable costs and avoid stressful situations in the long run. Standard warranties for refurbished units should include one year, but some providers offer extended warranties for added peace of mind. Enquire about:
- Warranty coverage details: Does it cover parts or labour, or both.
- Available maintenance plans: Regular maintenance can extend the life of your stairlift and help prevent unexpected issues.
- Service support: Ensure the provider offers service and repair support in your area.
Selecting a refurbished stairlift with a solid warranty and accessible maintenance options can save you considerable costs and avoid stressful situations in the long run.
3. Assess Stairlift Compatibility with Your Staircase. Stairlifts are designed for different staircase types, so compatibility is essential. Before purchasing a refurbished model, check whether it suits your home’s staircase layout. Essential points to consider are:
- Straight staircases: Standard stairlifts can fit straight staircases more easily, but it’s essential to confirm the dimensions and specific model fit – including that the rail sections are prepared & installed correctly, not inappropriately altered to force them to work on your stairs.
- Curved staircases: If you have a curved or spiral staircase, make sure the stairlift has a bespoke-fitted rail. Refurbished curved stairlifts are typically pricier due to the customised rail requirements, but a reputable provider will ensure a seamless fit.
- Stairlift siding: Some stairlift models have specifically sided seats, carriages and rails; whilst certain makes & models allow for this to be changed during the refurbishment process, ensure the supplier adheres to the original manufacturer’s regulations.
4. Confirm Safety Features Are Intact. Safety is a top priority, particularly when buying a previously used stairlift. A refurbished stairlift should have all necessary safety features in working order. Ask the provider to demonstrate these features to confirm they are functioning correctly. Additionally, the stairlift should come with a user manual for quick reference to safety mechanisms. Check for the following:
- Seat belts to secure the user during movement.
- Footrest sensors to prevent operation if an obstacle is detected.
- Safety switches to stop the stairlift if the track is blocked or if there’s any mechanical issue.
5. Compare Costs and Weigh Additional Modifications. Refurbished stairlifts offer significant savings over new models, but it’s still important to evaluate costs and any additional expenses that may arise. Comparing refurbished stairlift options with these considerations in mind will help you find a model that provides maximum value for your budget. Consider these cost-related factors:
- Installation fees: Reputable stairlift suppliers will include installation in the price, while others may charge an extra fee – hidden costs are always a warning sign.
- Stairlift modification costs: If adjustments are necessary to fit your stair configuration, factor these into the total cost.
- Long-term savings: While refurbished models are generally more affordable upfront, ensure the model you choose is reliable to avoid high repair costs over time.
Why Should You Choose a Kudos Stairlifts Refurbished Stairlift?
As stated by Which?, “a stairlift is a big investment, so it’s vital you choose a reliable and safe product from a top-rated company”. At Kudos Stairlifts, we prioritise quality, safety and customer satisfaction. Our refurbishment process is meticulous, ensuring each stairlift undergoes rigorous inspections and repairs to meet the highest manufacturer and industry standards. As a member of the BHTA (British Healthcare Trade Association), we adhere to the associated OFT (office of fair trading) codes of conduct as well as the BHTA’s own CTSI-approved Code of Practice, which can be found by clicking here.
With a variety of models to fit both straight and curved staircases, we offer versatile options that cater to your specific needs. Subject to suitable used stock availability, all of our new stairlift models can also be offered as a refurbished unit – with older versions & models available too.
Our team is here to guide you through each step of the purchasing process, from assessing compatibility to providing service and support after installation – with a warranty included as standard. With Kudos Stairlifts, you’re choosing a Which? Trusted Trader who stands by their refurbished products, making mobility accessible and affordable.
Buying a refurbished stairlift is a smart decision that can make your home more accessible without breaking the bank. By carefully evaluating the quality, warranty, compatibility, safety features and total cost, you can find a stairlift that enhances your mobility and peace of mind.
For expert advice and a range of quality refurbished stairlifts, consider Kudos Stairlifts — where quality and reliability come as standard, helping you regain mobility with confidence.
OTHER USEFUL LINKS
⇒ Contact us ⇒ Get Your Stairlift Quote
⇒ How much does a stairlift cost?
⇒ Accreditations for Stairlift Suppliers – why these matter
⇒ ‘The Importance of Being Honest’: make sure you don’t fall for fake stairlift comparison websites
⇒ Kudos Stairlifts celebrates 10 years as a Which? Trusted Trader
⇒ Stairlift Buying Guide ⇒ The Kudos Blog
Contact our Client Focus Team today to discuss how a stairlift can improve and protect the quality of life for you and your family.
Choose from a range of industry-leading curved or straight stairlifts, suitable for almost any staircase and expertly installed by our own engineers.
Call us now on 0800 1522400 to arrange your free, no obligation survey and quote, or to ask any questions you may have.
