Your 7 Top Tips for Finding the Best Stairlift Supplier
Choosing a stairlift isn’t just a purchase — it’s an investment in independence, safety, and quality of life. With the rise of unregulated or dishonest suppliers offering poor-quality or mis-sold equipment, it’s more important than ever to make an informed decision.
At Kudos Stairlifts, we’ve seen first-hand how vulnerable customers — particularly elderly individuals or those with mobility challenges — are targeted by misleading adverts, fake comparison sites, and stairlifts with no traceable history.
So, to help protect you or your loved ones, here are our top recommended steps to ensure you choose a trustworthy stairlift supplier.
1. 🔍 Do Your Own Research
Comparison websites or paid advertisements may not always reflect genuine customer experiences or true value. Instead, search for suppliers directly and look at:
- How long they’ve been established
- Their online presence
- Verified customer testimonials
- Real photos rather than stock images
A reputable stairlift company has nothing to hide and plenty of customer history to showcase.
2. 🏷 Check the Stairlift’s Source and History
Whether brand new or refurbished, you should always know the origin and condition of the stairlift you are being offered.
Ask suppliers for:
A model name and serial number
Manufacturer details
Any service history (for refurbished stairlifts)
Be cautious — some poor-quality sellers go as far as removing serial numbers and labels to hide a stairlift’s true age or origin.
If the supplier won’t disclose this information, that’s a major warning sign.
3. 👥 Ask for Personal Recommendations
Friends, family, physiotherapists, occupational therapists, or healthcare professionals can often provide trusted insight based on real experiences.
Unlike promotional websites, personal recommendations are genuine — and can help you bypass questionable companies entirely.
4. ☎️ Contact Manufacturers Directly
Reach out to manufacturers and suppliers directly to ask questions and get a feel for their customer service. This can help you gauge their expertise and willingness to assist. Speaking with a company directly can reveal far more than a sales advert ever will.
When calling, consider:
Do they listen to your needs?
- Are they happy to answer questions?
- Do they pressure you into decisions?
A good provider focuses on your comfort and clarity — not just a quick sale.
5. 🛠 Use Trusted Platforms and Industry Resources
There are many reliable forums, independent mobility websites, and support groups where real stairlift users share their experiences.
Look for platforms with:
- Verified consumer reviews
- Independent moderation
- No sponsorship bias
These can be powerful tools in separating genuine suppliers from opportunistic ones.
6. ⭐ Read Reviews — Carefully
Customer feedback is invaluable, but not all reviews are genuine. Look for:
Reviews that mention real installations or aftercare
A consistent reputation over several years
Be wary of:
Generic or repetitive wording over several reviews
Sudden bursts of suspiciously positive reviews
Reviews from people who haven’t yet used a product or service
Dodgy suppliers incentivising potential customers with a discount in exchange for a good review is against regulations – but this tactic is unfortunately on the rise. Real reviews tell real stories.
7. 🏆 Check Accreditations and Certifications
A professional, reputable supplier will hold respected accreditations, certifications and/or endorsements, and will be happy to provide proof.
Some examples to look for are:
- Which? Trusted Trader approval
- BHTA membership (British Healthcare Trades Association)
- Recognised mobility equipment standards
Not just logos — verification, certificates and documentation matter.
Why Customers Across the South East Choose Kudos Stairlifts
✔️ Industry-leading stairlift solutions tailored to your needs
✔️ Accredited Which? Trusted Trader for over 10 years
✔️ Full BHTA-approved supplier with strict ethical standards
✔️ Genuine refurbished options for affordability — not rebranded second-hand units
✔️ Engineers trained to the highest industry standards
✔️ Ongoing aftercare and support for complete peace of mind
Ready to Make an Informed Choice?
Your safety, independence, and comfort deserve the very best — not a rushed sales pitch or a hidden-history stairlift. If you’d like advice, a no-pressure quote, or simply someone to answer your questions, our friendly team is here to help.
Contact us today to explore your options and take the first step toward greater independence. Choose confidence, choose care, choose Kudos Stairlifts.
OTHER USEFUL LINKS
⇒ Accreditations for Stairlift Suppliers – why these matter
⇒ ‘The Importance of Being Honest’: make sure you don’t fall for fake stairlift comparison sites
⇒ Your Stairlift Journey – What to Expect
⇒ Your Trusted Refurbished Stairlift Buying Guide
Contact our Client Focus Team today to discuss how a stairlift can improve and protect the quality of life for you and your family.
Choose from a range of industry-leading curved or straight stairlifts, suitable for almost any staircase and expertly installed by our own engineers.
Call us now on 0800 1522400 to arrange your free, no obligation survey and quote, or to ask any questions you may have.
